Services
Operating Procedures Built Around the Cargo, Lane, and Customer
A useful logistics SOP is not a generic policy document. It defines who does what, when information is required, how partners are selected, how execution is monitored, and how exceptions are escalated for a specific cargo profile and operating environment.
SOP Modules
A complete procedure set covers the full lifecycle. Partial SOPs tend to fail at exactly the handover points they skip.
- Cargo acceptance and information requirements
- Non-TDG documentation
- Packaging and condition standards
- Carrier qualification
- Equipment and loading requirements
- Pickup controls
- In-transit communication
- Delivery and POD
- Damage and discrepancy response
- Incident escalation
- Record retention
- KPI and corrective action
Deliverables
What a project produces, in the order it is produced.
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1
Current-state review
How the work is done today, including the informal steps that are not written down anywhere.
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2
Process map
The end-to-end flow with decision points and handovers made explicit.
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3
Responsibility matrix
Who performs, who approves, who is informed, at each step.
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4
Draft SOP
A working draft circulated for comment rather than issued as final.
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5
Customer workshop
A working session with the people who will actually follow the procedure.
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6
Partner review
Carriers, warehouses, and sites review the steps that apply to them.
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7
Final controlled document
Version-controlled, dated, and owned by a named person.
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8
Forms and checklists
The intake, inspection, and handover forms the SOP references.
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9
Training session
Delivered in English, Korean, or both, depending on the audience.
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10
Review schedule
A defined date for the next review, so the SOP does not quietly go stale.
How SOP Advisory Is Positioned
A stand-alone project
For qualified customers who need documented procedure without changing their current transportation arrangements.
An onboarding component
Built into the start of a recurring managed logistics programme so that execution and procedure develop together.
A Canadian localization project
For Korean manufacturers adapting an existing Korean procedure to Canadian receiving practice, documentation, and carrier expectations.
Important disclaimer
Sangjin’s SOP advisory does not replace legal, engineering, safety, customs, or dangerous-goods advice. Specialized requirements must be reviewed by appropriately qualified professionals. Our procedures address logistics coordination and operating practice, not regulatory certification.
Our Operating Model
Clear Roles Reduce Operational and Compliance Risk
Sangjin does not represent itself as the physical carrier, customs broker, or warehouse operator. We manage the coordination layer, while licensed and qualified providers perform the regulated or asset-based services required for each shipment.
What Sangjin manages
- Carrier sourcing and coordination
- Shipment milestones
- Exception escalation
- Partner qualification
- SOP development
- Bilingual reporting
- Account governance
What qualified partners perform
- Physical transportation
- Warehousing
- Customs-broker-authorized activity
- Specialized regulated services
Frequently asked questions
Can you localize an existing Korean SOP for Canada?
Yes — this is one of the most common project types. Korean procedures often assume receiving practices, appointment conventions, documentation, and carrier relationships that differ in Canada. Localization keeps the intent and control points while adapting the steps to Canadian operating reality.
Do we need shipment volume with Sangjin to run an SOP project?
No. SOP advisory runs as a stand-alone engagement. Some customers use it specifically because they intend to keep their existing transportation arrangements and only want the procedure and control framework documented.
Who owns the finished SOP?
The customer. Deliverables are issued as controlled documents with a named owner, a version, and a review date on the customer’s side. The procedure has to survive independently of any one provider to be worth writing.
Does the SOP cover dangerous goods handling?
No. Our scope is non-dangerous industrial cargo. TDG-classified dangerous goods require specialized regulatory expertise outside our service scope, and procedures for them must be developed and reviewed by appropriately qualified professionals.
Related pages
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Industrial Freight Coordination
One coordination point from requirement to delivery record.
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Exception Management
A defined escalation path when the plan changes.
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Polymer Resins & Petrochemical Inputs
Non-dangerous resin and petrochemical input programs.
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For Korean Companies Entering Canada
Build Canadian capability without a full internal team first.
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Reporting & KPI Management
Shipment data converted into management decisions.
Discuss an SOP Localization Project
Tell us about the cargo profile, the lane, and the receiving environment. We will scope what the procedure needs to cover.