Resources
Frequently Asked Questions
Questions we are asked most often about the operating model, what cargo we accept, how shipments are managed, and how engagements are structured. Where an answer has a boundary, it is stated rather than implied.
Company and Operating Model
What does Sangjin Logistics Systems Ltd. do?
We are a Korea–Canada industrial logistics management company. We coordinate qualified Canadian transportation partners, document shipment requirements, plan and monitor execution, manage exceptions, develop operating procedures, and provide bilingual reporting for manufacturers and industrial shippers. We manage the coordination layer around transportation rather than performing the transportation itself.
Is Sangjin a trucking company?
No. Sangjin is an asset-light logistics management company. Physical transportation is performed by qualified independent Canadian carriers that are separately contracted and billed by the customer.
Does Sangjin own trucks or employ drivers?
No. Sangjin does not own trucks, employ drivers, or operate a fleet in Canada. This is a deliberate structural choice rather than a temporary state: it keeps carrier recommendations independent of what we happen to own, and it keeps carrier costs visible to the customer.
Is Sangjin a freight forwarder?
No. International routing and multimodal arrangement are performed by freight forwarders under their own engagements. Our focus is the Canadian inland coordination layer and the interfaces between it, the forwarder, the customs broker, the warehouse, and the receiving site.
Is Sangjin a customs broker?
No. Customs-broker-authorized services are performed by licensed customs brokers under their own engagement with the customer. We can coordinate milestones and information flow with your broker, but we do not perform customs-authorized activity.
Who contracts the carrier?
The customer. Transportation is contracted directly between the customer and the carrier. Sangjin is engaged under a separate management agreement covering coordination, monitoring, exception handling, and reporting.
Who pays the carrier?
The customer pays the carrier directly. Sangjin does not hold carrier freight payments. This reduces our handling of customer funds, keeps carrier charges distinct from our service fee, and lets the customer compare transportation cost against management value independently.
What does asset-light logistics management mean?
It means we provide the management layer — requirement documentation, partner qualification, execution planning, monitoring, exception escalation, and reporting — without owning the trucks, warehouses, or terminals involved. The assets belong to separately contracted qualified providers, and the accountability for coordinating them belongs to us.
Cargo and Service Scope
What cargo does Sangjin support?
Non-dangerous industrial cargo within our approved service scope: defined polymer resins and petrochemical inputs, palletized industrial materials, packaged manufacturing inputs, components, production supplies, and industrial packaging materials moving on approved Canadian lanes.
Do you accept dangerous goods?
No. TDG-classified dangerous goods are outside our initial Canadian service scope. Where a product’s classification is unclear, the shipper must provide documentation before any service discussion, and the shipment is held for review rather than booked.
Do you handle polymer resins?
Defined non-dangerous polymer resins and petrochemical inputs are a focus area, drawing on the Korean parent company’s experience with synthetic-resin pellet transportation and coordination. Each product is reviewed independently against its classification documentation.
Can you coordinate port-connected transportation?
Yes, for the inland portion. Drayage and inland movements connected to port and terminal activity are coordinated against container availability, broker clearance, and the receiving window at destination. Port, terminal, and marine services themselves are performed by third parties.
Do you provide warehousing?
No. Sangjin does not operate warehouses, cross-docks, or yards in Canada. Where a movement requires storage or handling, that service is performed by a separately contracted qualified warehouse provider under its own agreement with the customer.
Can you work with our existing warehouse or customs broker?
Yes, and that is the normal arrangement. Existing providers keep their engagements with you. We coordinate the milestones and information flow between them and the transportation layer rather than replacing those relationships.
Can you use a carrier nominated by the customer?
Yes. We can coordinate a customer-nominated carrier and apply the same planning, monitoring, exception, and reporting standards. A qualification review is still recommended so that insurance, authority documentation, and escalation contacts are confirmed and current.
Operations
What information is required before a shipment?
Origin and destination, cargo name and description, packaging type, piece or pallet count, dimensions and weight, ready date, required delivery date, loading and unloading conditions, equipment needs, non-TDG representation, declared value and insurance requirements, and site contact details. Incomplete information is the single most common cause of downstream exceptions.
How are carriers qualified?
Against legal business information, operating authority and safety documentation, insurance certificates and expiry dates, cargo-coverage suitability, equipment and service capability, geographic coverage, references, claims process, subcontracting policy, escalation contacts, reporting capability, and willingness to accept customer-specific procedures.
How are shipments monitored?
Against a documented execution plan agreed before the first pickup. Each milestone has an expected timing and an owner, and status is compiled from carrier systems, email, telephone, documentation, and customer systems. A milestone that does not arrive when expected triggers the exception process.
What happens when a carrier cancels?
The cancellation is verified, impact is assessed against the receiving window, and the agreed contacts are notified. Recovery options are presented with their timing and cost implications, the customer approves the chosen option, and the response is coordinated. The incident is recorded against the carrier scorecard.
How quickly are delays reported?
Against the exception thresholds agreed in the execution plan — for example a defined variance against a pickup or delivery window. Reporting is triggered by an objective condition rather than by individual judgement.
Do you provide GPS tracking?
We do not claim universal live GPS tracking. Where a contracted carrier provides tracking data or a portal, that source is used and stated. Where it does not, status is compiled from confirmations and direct contact. The achievable standard for a lane is confirmed before it is agreed.
What documents are provided after delivery?
Proof of delivery and supporting delivery records collected from the carrier, plus an exception summary where applicable. Document requirements are listed in the execution plan so that missing paperwork is identified at delivery rather than at invoicing.
Can you manage recurring shipping programmes?
Yes — recurring programmes are the primary focus. Documented procedure, a qualified carrier panel, and performance history compound in value over repeated movements in a way that one-off shipments do not.
Korea–Canada
Do you provide Korean-language support?
Yes. Operational communication, status summaries, exception notifications, and management reporting are provided in English and Korean. This is account management conducted bilingually rather than translation applied after the fact.
Can you report directly to a Korean head office?
Yes. Where a customer requires management reporting to a Korean head office on a fixed schedule, the report format, frequency, recipients, and escalation scope are agreed as part of the account governance plan.
Can you help a Korean company establish Canadian logistics procedures?
Yes. Localizing an existing Korean operating procedure to Canadian receiving practice, documentation, and carrier expectations is one of our most common project types, delivered as controlled documents with forms, training, and a review schedule.
Can you communicate with Korean suppliers for a Canadian importer?
Yes. Supplier-side communication on cargo information, packing details, readiness dates, and discrepancy resolution is part of bilingual account management, and it typically removes a full day of latency per exchange.
Commercial
How are service fees structured?
Fees are agreed per engagement based on scope — a recurring managed programme, a defined pilot lane, an SOP advisory project, a carrier qualification project, or a reporting programme. Because customers pay carriers directly, our fee covers management work rather than a margin on freight.
Do you charge a percentage of freight spend?
Our model is built around a management fee for defined coordination work rather than holding carrier funds. The exact structure for an engagement is confirmed during the scope review, and carrier charges remain visible because they are billed directly by the carrier.
Are carrier charges included in Sangjin revenue?
No. Customers contract and pay carriers directly, so freight charges do not pass through our accounts. "Managed freight spend" appears on reports for visibility and trend analysis; it is not our revenue.
Can we begin with a pilot?
Yes, and it is the usual starting point. A pilot shipping programme with a defined lane, cargo profile, volume, and evaluation period lets both sides confirm operating fit, carrier suitability, and reporting requirements before committing to a recurring structure.
How do we request an assessment?
Submit the assessment form with your cargo profile, routes, timing, and reporting requirements. You receive an automated confirmation with a reference number, and supporting documents can be sent by email quoting that reference. Submission does not confirm pricing, carrier availability, or service acceptance.
Do you guarantee delivery?
No. We do not publish delivery guarantees. Sangjin is not the party performing transportation, and qualification and monitoring reduce operational risk without eliminating it. Contractual responsibility for transportation sits between the customer and the carrier.
Last reviewed: August 2026
Related pages
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Our Operating Model
What we manage, and what qualified partners perform.
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Services
Seven managed service lines and five engagement models.
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Industries
Where disciplined coordination creates measurable value.
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Request a Logistics Assessment
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Contact
Canadian and Korean offices, and how to reach the right desk.
Still Have a Question?
If your question is about a specific cargo profile or lane, the assessment form is usually the fastest route to a useful answer.