Services
Industrial Freight Coordination from Requirement to Delivery
Industrial freight coordination is the practical management of transportation requirements between the shipper, carrier, pickup point, delivery site, and other involved service providers. Sangjin provides a single coordination point for non-dangerous industrial cargo moving through approved Canadian lanes.
Customer Problems This Solves
Most industrial shippers do not have a transportation problem. They have a coordination problem that only becomes visible when something slips.
- Multiple carrier contacts with no single point of accountability
- Inconsistent status updates that arrive after a decision was needed
- Last-minute capacity searches when a carrier cancels
- Appointment failures at receiving sites
- Incomplete delivery documentation discovered at invoicing
- No standard escalation procedure when a shipment goes wrong
- Language and time-zone gaps between the site and head office
What Is Included
- Cargo and route requirement intake
- Equipment and handling requirement documentation
- Carrier-option review
- Pickup and delivery appointment coordination
- Dispatch and milestone confirmation
- Status communication on the agreed schedule
- POD and delivery-record collection
- Exception escalation
- Post-shipment summary
Detailed Workflow
The same sequence applies to a pilot shipment and to the two-hundredth movement on an established lane.
Before booking
- Origin and destination
- Cargo name and description
- Packaging type
- Piece or pallet count
- Dimensions and weight
- Ready date and required delivery date
- Loading and unloading conditions
- Equipment needs
- Non-TDG representation
- Declared value and insurance requirements
- Site contact details
During execution
- Carrier and driver assignment confirmation when available
- Appointment and pickup confirmation
- Status milestones
- ETA updates
- Delivery confirmation
- Document collection
After delivery
- Proof of delivery
- Exception summary
- Cost and service review
- Carrier performance update
- Corrective action where required
Best-Fit Customers
- Manufacturers with recurring lanes
- Importers requiring inland coordination
- Industrial distributors
- Korean companies establishing Canadian operations
- Teams without an internal transportation-management function
Our Operating Model
Clear Roles Reduce Operational and Compliance Risk
Sangjin does not represent itself as the physical carrier, customs broker, or warehouse operator. We manage the coordination layer, while licensed and qualified providers perform the regulated or asset-based services required for each shipment.
What Sangjin manages
- Carrier sourcing and coordination
- Shipment milestones
- Exception escalation
- Partner qualification
- SOP development
- Bilingual reporting
- Account governance
What qualified partners perform
- Physical transportation
- Warehousing
- Customs-broker-authorized activity
- Specialized regulated services
Cargo information is the shipper’s responsibility
Accurate cargo description, classification, and safety information must be supplied by the shipper. A product’s previous handling history does not replace that responsibility. Where classification is uncertain, the shipment is held for review rather than booked.
Frequently asked questions
Does Sangjin own trucks?
No. Sangjin does not own trucks, employ drivers, or operate a fleet in Canada. Transportation is performed by qualified independent Canadian carriers. This is a deliberate structural choice: it keeps carrier recommendations independent of what we happen to own.
Who contracts and pays the carrier?
The customer contracts and pays the carrier directly. Sangjin is engaged under a separate management agreement covering coordination, monitoring, exception handling, and reporting. Carrier charges therefore remain visible and distinct from our service fee.
What cargo information is required before booking?
At minimum: origin and destination, cargo name and description, packaging type, piece or pallet count, dimensions and weight, ready date, required delivery date, loading and unloading conditions, equipment needs, non-TDG representation, declared value, and site contacts. Incomplete information is the most common cause of downstream exceptions.
Does Sangjin handle one-time shipments?
Recurring programmes are the primary focus because documented procedure and performance history compound in value. A one-time industrial shipment can be reviewed where cargo, lane, and timing fit our approved scope, but a single move is often better handled directly by a carrier or forwarder.
Can Sangjin coordinate port-connected transportation?
Yes, for the inland portion. We coordinate drayage and inland movements connected to port and terminal activity, aligning them with broker and warehouse milestones. Port, terminal, and marine services themselves are performed by third parties under their own arrangements.
Does Sangjin accept dangerous goods?
No. TDG-classified dangerous goods are outside our initial Canadian service scope. Where a product’s classification is unclear, the shipper must provide documentation before any booking is considered.
Can customers nominate their own carrier?
Yes. We can coordinate a customer-nominated carrier and apply the same planning, monitoring, exception, and reporting standards. A qualification review is still recommended so insurance, authority documentation, and escalation contacts are confirmed and current.
Related pages
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Carrier Sourcing & Qualification
Documented review before a partner is recommended.
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Shipment Planning & Monitoring
Planned milestones, agreed status frequency.
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Exception Management
A defined escalation path when the plan changes.
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Industrial Materials
Palletized materials and manufacturing inputs.
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Our Operating Model
What we manage, and what qualified partners perform.
Submit an Industrial Freight Requirement
Send the cargo profile, lane, timing, and site conditions. We will confirm scope fit and outline how the movement would be coordinated.