About
We Manage the Movement Without Pretending to Be the Carrier
Sangjin is designed as the management layer around transportation — not the physical transportation provider. This model allows customers to retain clear relationships with qualified carriers while receiving independent coordination, process control, exception management, and bilingual accountability from Sangjin.
Customer Relationship Map
Each relationship carries its own contract, its own invoice, and its own accountability. Sangjin sits alongside the transportation contract, not inside it.
Industrial Shipper / Customer
│
├── Management agreement and service fee ── Sangjin Canada
│ ├─ Requirements
│ ├─ Coordination
│ ├─ Monitoring
│ ├─ Exceptions
│ └─ Reporting
│
├── Transportation contract and freight payment ── Qualified Carrier
├── Customs engagement ── Licensed Customs Broker
└── Warehouse agreement ── Qualified Warehouse
Why Direct Billing Matters
Customers pay carriers directly. That single decision changes how the whole relationship behaves.
- Carrier charges remain distinct from Sangjin service fees
- Reduced handling of customer funds
- Clearer accountability when something goes wrong
- Transparent commercial relationships
- Easier comparison of transportation cost and management value
What Customers Gain — and What This Model Is Not
What customers gain
- One coordination point across carriers, brokers, and sites
- Less internal carrier procurement work
- Structured escalation instead of ad-hoc phone calls
- Repeatable operating procedures
- Bilingual reporting for operations and management
- Performance visibility across the carrier panel
- Access to multiple qualified options rather than one fleet
What this model is not
- Not an owned trucking fleet
- Not a driver employer
- Not a bonded warehouse in Canada
- Not a customs broker
- Not a cargo owner or custodian
- Not an initial dangerous-goods service
Roles and Responsibilities
A summary of who does what across a typical industrial shipment.
| Party | Main function | Contract type | Typical responsibility |
|---|---|---|---|
| Shipper | Owns the cargo requirement | Customer contracts | Product and shipment information, classification accuracy |
| Sangjin | Manages requirements and execution | Management agreement | Coordination, monitoring, exceptions, reporting |
| Carrier | Physically transports cargo | Transportation contract | Pickup, transit, delivery, POD |
| Customs broker | Customs-authorized activity | Brokerage agreement | Customs declarations and authorized services |
| Warehouse | Storage and handling | Warehouse agreement | Receiving, storage, release |
How It Works
How It Works
The same five steps apply whether the engagement is a single industrial lane or a recurring shipping program.
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1
Requirements Review
Cargo, route, timing, equipment, and service requirements are documented before anything is booked.
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2
Partner Selection
Qualified carriers and logistics partners are reviewed for operational fit, not price alone.
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3
Execution Planning
Pickup, delivery, documentation, contacts, milestones, and escalation rules are confirmed in writing.
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4
Monitoring & Exception Management
Progress is monitored and exceptions are escalated according to the agreed procedure.
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5
Reporting & Improvement
Delivery records, issues, partner performance, and improvement actions are summarized for management.
Scope is confirmed per engagement
Service availability is subject to cargo, route, carrier capacity, and compliance review. Cargo classification and product information must be supplied by the shipper. Nothing on this website constitutes a service commitment until confirmed in writing.
Frequently asked questions
How are Sangjin’s service fees structured?
Fees are agreed per engagement based on scope — for example a recurring managed programme, a defined pilot lane, an SOP advisory project, or a reporting programme. Because customers pay carriers directly, our fee covers management work rather than a margin on freight. Specific commercial terms are confirmed in the service agreement.
Do you charge a percentage of freight spend?
Our model is built around a management fee for defined coordination work rather than holding carrier funds. The exact structure for a given engagement is confirmed during the scope review, and carrier charges are always visible to the customer because they are billed directly by the carrier.
Can a customer nominate its own carrier?
Yes. Where a customer already has a preferred or contracted carrier, we can coordinate that carrier and apply the same monitoring, exception, and reporting standards. Qualification review is still recommended so that documentation, insurance, and escalation contacts are current.
Does Sangjin guarantee delivery or carrier performance?
No. Qualification and monitoring reduce operational risk but do not eliminate it, and Sangjin is not the party performing transportation. Final carrier approval and contractual responsibility are defined within each customer engagement, and we do not publish delivery guarantees.
Related pages
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About
Group structure, history, and how the Canadian company is organized.
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Services
Seven managed service lines and five engagement models.
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Carrier Sourcing & Qualification
Documented review before a partner is recommended.
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Exception Management
A defined escalation path when the plan changes.
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FAQ
Company, cargo scope, operations, and commercial questions.
Review Your Proposed Service Scope
Tell us what you need managed and what you would prefer to keep in-house. We will map the boundary before quoting anything.